Home landline number change

[Perky9458]

My service starts on 28/12/23. Moving over from sky. I have been told that my home number is changing. I specifically said when making the order that I want to keep my home landline number. We have elderly relatives and numerous contacts who have this number. It would be unmanageable to change. Please advise

[Kain_W]

Hi Perky9458,

Thanks for yout post and welcome to the community.

Many apologies for any confusion with this, for the number to be ported over you would be given a number by ourselves at the point of installation and on top of that the number port request should be processed.

Let us know if you have any other queries,