Home landline engaged tone

[Kernewek]

My home landline has no dial tone but has the engaged tone. I am able to dial out though. After getting nowhere with dialling 150 and using VM's website, both just keep me going in circles, I bought an inexpensive corded phone. 

Firstly I connected the new phone's wall to phone lead to my existing phone, problem remains, ergo old phone lead is OK. Next connect new phone to wall socket, problem remains, ergo my phone system (DECT) is OK.

Virgin's tests AOK

[Tom_W1 · Accepted solution]

Hi @Kernewek thanks for your post, although I'm sorry to hear of your concerns raised here.

I've ran some checks and there aren't any outages on the line, but please allow me to send you a PM so I can look into this further for you.

Kindly expect a PM from me to arrive shortly and respond directly when you can!

Many thanks

[Kernewek]

An engineer arrived the other day and connected my phone to the router and had the switch over commissioned within a few minutes. Thanks for your assistance.

[Steven_L]

Thanks for the update Kernewek and I'm glad that the switch over has been completed and returned your line to full service.

Kind Regards,

Steven_L