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Hibbitt
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Home land-line not working

My home phone has stopped working, if you ring it you get a message saying "the number you called is busy". I can't get a answer from virgin and I can't divert the calls to my mobile. How do I get my phone back working? 

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Gareth_L
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Re: Home land-line not working

Hi Hibbitt

Sorry to hear this

Do you get dial tone when you pick the handset up 

How long has it been like this 

Are you plugged into a standard socket or in the back of our Hub

Gareth_L

Hibbitt
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Re: Home land-line not working

Hi Gareth. Its been like this for a long time but have only recently realised. It's plugged into a virgin wall socket. No we do not get a ring tone have tried a different phone and that was the same.

 

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Gareth_L
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Re: Home land-line not working

Thanks Hibbitt

I'm going have to get an engineer booked out then 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

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Re: Home land-line not working

Hello Hibbitt

Thank you very much for the update on the visit 

So happy everything is fixed now for you 

Top marks to the Technician as well for his exemplary behaviour 

I shall make sure his Manager is gets wind of this 

Have a good day 

Gareth_L