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Home hub upgrade for telephone switchover

snowtiger
Joining in

I have been trying to contact VM, as requestedvia email, to upgrade my home hub for the switch to fibre telephone system. After several attemps to phone , and negotiate the menu system, I was told that there systems were not working and had to call back another time to get my upgrade processed. Please is there any way I can just get the upgrade delivered, without negotiating the tricky phone system. After all it is VM that is requesting that i upgrade.

2 REPLIES 2

Akua_A
Forum Team
Forum Team

Hi @snowtiger 

Welcome to our community forums and thank you for your first posts. 

Sorry to hear you are having issues with trying to get in contact with our team for the landline switchover. We can understand the inconvenience caused. I would be happy to help with this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Akua_A
Forum Team
Forum Team

No problem at all @snowtiger 

Please do not hesitate to contact us if you need any further help 🙂

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs