Menu
Reply
michaelh40
  • 7
  • 0
  • 0
Joining in
404 Views
Message 1 of 6
Flag for a moderator

Home Telephone line

I am having intermittent problems with my home phone line.  At some points during the day there will be no dial tone and you cannot call out or receive calls in.  You get an engaged tone.

I have run all the tests and all comes back ok. Checked plugged in etc. Can anyone advise what i should do next?

 

0 Kudos
Reply
nodrogd
  • 18.25K
  • 2.16K
  • 4.63K
Very Insightful Person
Very Insightful Person
382 Views
Message 2 of 6
Flag for a moderator

Re: Home Telephone line

You can either give faults a call (150 from a Virgin Landline or Mobile. 0345 454 1111 from other operators at standard landline rates)., or you can wait here & a member of the forum team will follow this up in a day or two.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Alex_RM
  • 6.63K
  • 342
  • 498
Forum Team
Forum Team
375 Views
Message 3 of 6
Flag for a moderator

Re: Home Telephone line

Hi michaelh40,

 

Thanks for posting and sorry to hear you're having some issues with your line, 

 

Thank you for the checks you've been through already, can you confirm if you've been able to try a different handset?

 

Alex_Rm

0 Kudos
Reply
michaelh40
  • 7
  • 0
  • 0
Joining in
366 Views
Message 4 of 6
Flag for a moderator

Re: Home Telephone line

Tried a different handset and still have the problem

0 Kudos
Reply
Alex_RM
  • 6.63K
  • 342
  • 498
Forum Team
Forum Team
363 Views
Message 5 of 6
Flag for a moderator

Re: Home Telephone line

Thanks for confirming, 

 

So I can help further I'll just need a few more details from you, I've popped you over a private message for this (purple envelope, top right hand corner)

 

Alex_Rm

0 Kudos
Reply
Alex_RM
  • 6.63K
  • 342
  • 498
Forum Team
Forum Team
355 Views
Message 6 of 6
Flag for a moderator

Re: Home Telephone line

Thanks for confirming your details michaelh40,

 

I've arranged an engineer for this, you'll be able to view the time and date of the appointment via your online account here

 

Alex_Rm

0 Kudos
Reply