@normanminto60 wrote:
Telephone is downstairs and hub is upstairs how is the connector going to work being so far apart ?
Ask VM to link your existing phone extension sockets to the phone socket on the hub as part of the switchover process as per information below
https://www.virginmedia.com/help/home-phone/virginphone
They should do this FOC as per link above.
Alternatively, if you don't want the disruption of extra phone cables being installed around the home, consider getting a cordless phone setup. Plug the cordless base station into the hub upstairs and use cordless satellite phones around the home where required.