Virgin Media Community

[normanminto60]

Telephone is downstairs and hub is upstairs how is the connector going to work being so far apart ?

[Zach_R]

Hi @normanminto60,

Thank you for your post and welcome to our community forums. We're here to help.

I assume you're referring to our landline switchover to have it connect via your router instead? You can find a lot more information about the switchover here. Has your landline service been changed yet, or have you been contacted that this is happening soon?

Thanks,
 

[normanminto60]

Just been contacted to let me know that the service will change in April

[goslow]

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@normanminto60 wrote:

Telephone is downstairs and hub is upstairs how is the connector going to work being so far apart ?

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Ask VM to link your existing phone extension sockets to the phone socket on the hub as part of the switchover process as per information below

https://www.virginmedia.com/help/home-phone/virginphone

They should do this FOC as per link above.

Alternatively, if you don't want the disruption of extra phone cables being installed around the home, consider getting a cordless phone setup. Plug the cordless base station into the hub upstairs and use cordless satellite phones around the home where required.

[Zach_R]

Hi @normanminto60,

Thank you for confirming. When the engineer visits to carry out the work as part of the switchover, please explain to them your set up and they'll accommodate for this as much as possible.

Keep us posted, and let us know if you need any further assistance.

Thanks,