Home Phone

[Lucie4]

Hello my elderly mother has 3 phones in the house and none of them are placed next to the Hub. She is going to need help setting the adapter up. Please can we arrange and engineer or technician help?

Thanks 

[Nathan_B · Accepted solution]

Hi there @Lucie4 👋 Welcome to our forum and thanks for the post 😊

If your mothers migration hasn't already been scheduled this won't take place just yet. As it stands, with immediate effect, there is a pause on all Digital Voice Switchover (DVSOT) migrations until further notice. This means that we will not be conducting any migration-related activities unless instructed otherwise. This announcement has also impacted other telecommunications providers and doesn’t just affect Virgin Media O2. 
 

The only exception for migrations is in cases where customers are experiencing a no-dial-tone fault; in these instances we are permitted to proceed with the migration for fault-related cases.

You should continue to connect the landline via the wall socket. When we're able to migrate you, we will be in touch to notify you and provide further instructions. 

Regards

Nathan

[Lucie4]

Hi @Nathan_B

I am just on Whats App with VM and they are telling me they can start the migration now. What should i be doing now/

[Nathan_B]

Thanks for the reply, I'm not sure why the team would've advised this as all migrations have been paused. Did the team advise a date of when they had done this? Has there been any issues with the landline?

Regards

Nathan

[Lucie4]

No issues and they were trying to start the migration there and then so i have no idea whats going on.

[Ilyas_Y]

Thanks for the reply @Lucie4 👋🏼

May I ask what was the outcome on the conversation with our WhatsApp team?
Have they advised of a date that this will go ahead on?

Let us know and we can go ahead from there,

Kind regards,
Ilyas,

[Roger123]

Nathan_B   Roger123 here. My Wife and I are elderly and I am now suffering very badly from Parkinson's disease. We are relatively new to Virgin Media after the terrible MISTAKE of leaving British Telecom! No kidding! Can you please tell me why Virgin Media do not make ANYTHING CLEAR FROM THE OUTSET to their Customers? Firstly, we were 'led up the garden path' regarding BILLING. For our FIRST bill we received 3 (three) estimates concerning the package we were supposed to be on. The result was an astronomic sum of £313.12. to be paid. Thank God we were able to pay this knowing only too well and having the proof that Virgin Media have taken poor, unsuspecting Customers to Court over as little as £55.00.! 

Then there was the 'hassle' regarding the changing of the old copper wiring up to date. I forget the technical term but you know it well. UNBEKNOWN to us, this had been carried out almost at the beginning of our contract. As with Virgin Media behaving like 'School Prefects', we were subsequently threatened that, if we did not receive a letter confirming the date and time for an *engineer (or are they technicians?) to change the system, we would have our landline cut off. Of course we 'panicked' as, being elderly, we rely on the 'phone. No such letter arrived of course! *3 (three) no-shows anyway!

What a way to conduct business!