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I am writing on behalf of my elderly grandmother. Who tried to set up her voicemail service on her own, she called 1571 but did not understand what she needed to do in order to set up her voicemail service which is vital to her as she cannot get to the phone in time to answer calls. Due to her not understanding the instructions she put the phone down and asked me to set up her voicemail. I followed the online instructions but 1571 can only be called once to set it up, is there any way to set up her voicemail?


Forum Team
Forum Team

Hi there @blueyonder21, welcome to our forum and thanks for your post.

I'm sorry to see your grandmother has been having issues with setting up her voicemail service. I can certainly understand the need for this to be working.

I will be happy to assist with this further so I will send you a PM to confirm the details.



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