Has anyone had the following landline problem?
Conversion to Virgin from BT took place yesterday (19th Feb), but new phone number had changed - we'd lost our old BT number which we've used for 26 years. We had told both the Virgin Sales team and the engineer who visited on 12th Feb that it was essential to keep our old BT number. I contacted Virgin Tech Dept by phone yesterday ( a 30 minute wait) and explained the problem - I was not a happy person!
The very pleasant lady I spoke to (Kim) said she'd get the problem looked at and they would email me early next week.
When I tried the landline this morning, my old BT number had returned, and the new Virgin number was 'unavailable', so problem solved, but no email received from Virgin to confirm this change or explain anything.
Have got there in the end, but v stressful situation, and should not have happened.