Virgin Media Community

[emmasteck]

We need an engineer as soon as possible to solve our phone issue. We have no way to contact anyone and I ran a test using the Hub 3.0 webpage and it confirmed there was an issue with the phone

[JitteryPinger]

Does your phone connect to wall socket or hub

Hub or Socket

[emmasteck]

Wall socket

[Zak_M]

Good afternoon @emmasteck 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your landline. 

Please could you expand on this some more? Do you have a dial tone? Are you having issues with your incoming or outgoing calls? 

Kind regards,

Zak_M

[JitteryPinger]

Hi @emmasteck sorry I didn't get back to you yesterday, I'm sure @Zak_M  will help you further.

Just wanted to make you aware that as your phone connects to a socket and not through the hub the hub will show an issue but this isn't related to the phone when connected via traditional socket.

Good luck getting you issue resolved.

[emmasteck]

We have no dial tone.

It's been two weeks now. We have no way to communicate directly with Virgin, amongst others

I went on to the Hub 3 login 192.168... login page and it showed that there was a system fault with the landline.

We need to sorted ASAP. 

I am also having issues with login for My Virgin Media so we can't go into the system to book an engineer.

Totally fed up with this Circus but appreciate if you could help us.

[Zak_M]

No problem at all. 

I am going to drop you a PM so that I can get some account information. 

Kind regards,

Zak_M