Virgin Media Community

[andystokes]

My landline phone has no dial tone. You can hear a crackling sound on the line, and dialling a number doesn't work. We cannot receive calls either so I tried a different phone and that didn't work either. We'd like to have an engineer take a look. Thanks in advance.

[Jodi_S]

Hi andystokes,

A warm welcome and thanks for posting on our community forums. Sorry to hear that you currently have no dial tone, and a crackling sound on your line.

We appreciate you trying another handset already for us already. 

Can we ask if you currently have your landline through your master socket or through your hub?

Also, if you have any extension sockets or other equipment attached to your line, can you make sure you unplug these. 

Please let us know regarding the above so we can assist you further. 

Kind regards Jodi

[andystokes]

Hi Jody,

It is connected to my master socket and there are no extention sockets or other equipment connected.

Regards

Andy

[Jodi_S]

Thanks for coming back to me andystokes,

Due to this, we will need to investigate this further for you. I will pop you over a private message to take some details from you, please click on the purple envelope to accept the chat.

Kind regards Jodi.