hi, we had a problem with our home phone, and to be fair few days later the engineer fixed it, by plugging the phone in to the hub, job done...
2 days later we had the new virgin media hub 5, after setting it up we found the phone is dead, so i contacted virgin media through its messaging help service, now it all goes wrong.
Told them the phone is dead, no services issues, and we had the new hub, reply was not word for word but, i understand you have no internet but checking your account you have 9 devices connected, err its the phone like i said before, after a small chat, reply was, will raise a complaint about your service but because its the new hub FMS tier 2 can only deal with this and will CALL you asap, if you miss the call you can call the ( number provided ) .
Now is it just me or is someone not reading what i am telling them.
Question, how can i call them if the ONLY phone i have is the landline.
So virgin media FMS tier 2 go ahead call me please, good luck
[MOD EDIT: Subject title changed for clarity. Multiple threads merged]
Happy you can fix it from your side, but why say they will call me, phone is dead, that's what i told him, seems like he was typing from script, or just not paying attention to what i was telling him. You are the only one who has said it can be fixed by your end.
For that i thank you, the most helpful person from virgin media today