We are still on the old style copper cable phone line as we have more than one phone socket apparently that means we can’t be switched over to the new internet type.
I realised that the landline phone had not rung for a few days and when I tested it from my mobile I noticed that the caller hears the ringing tone but the phones do not ring in the house, although when you pick the phone up you do hear a dial tone.
We have 3 different makes of telephones, 2 handsets are wired and plug directly into a phone socket and the third has a base station and 2 wireless hand sets. None of them currently ring.
I telephoned VM support, using my mobile, and after spending well over an hour talking to 2 different people and answering the same questions over and over and carrying the same tests again and again with each handset, the support person finally agreed that an engineer needed to come to the house to correct the problem.
He told me an engineer would call between 12 -4pm the following day and if I was not in there would be a charge of £25.
I waited in the following day but as I had not received any reminders from VM, which you usually do, and there was no appointment showing on the app I decided to call and check. When I did finally get through the gentleman confirmed no appointment had been made.
He then said he would sort out my problem for me and so we went through all the same questions and tests again with him finally saying he needs to call my landline and then he will call me back on my mobile in a few minutes. Needless to say he never called me back.
I find being deliberately misled and lied to by VM staff totally unacceptable .
Who do you turn to when the company in question is so incompetent ?
