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PaulSWilson
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Home Phone issue

We experienced a 2 power failures yesterday around 6:30PM on Friday. All services returned except the landline - not ring tone. This has happened before. We require the landline for medical resasons. Any help would be appreciated.

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John_GS
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Re: Home Phone issue

Hi PaulSWilson

 

Thanks for posting and welcome to the community. Sorry to hear of the landline issue. 

 

Are you plugged into the master socket? It will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo.

 

Kind regards,

 

 

 

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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PaulSWilson
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Re: Home Phone issue

Hi Yes, we have checked all the sockets.

 

Paul Wislon

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John_GS
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Re: Home Phone issue

Hi Paul,

 

Thanks for coming back to me. Okay so there's now a known outage saying the following; You might find that your Virgin Phone service isn't working at the moment. We are investigating and working to resolve as quickly as possible. Please accept our apologies for any inconvenience caused.

 

The fault reference number is F009208903 and the estimated fix date is today at 20.05.

 

Kind regards,

 

 

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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PaulSWilson
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Re: Home Phone issue

Cheers John, will keep checking

 

Paul

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John_GS
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Re: Home Phone issue

Cheers Paul

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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PaulSWilson
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Re: Home Phone issue

 John, just a quick update phone now fully working, thanks for your assistance.

 

Regards

Paul

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Akua_A
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Re: Home Phone issue

Glad to hear your landline issue has been resolved @PaulSWilson.

 

Please do not hesitate to contact us if you need any further help.

 

Thanks,

Akua_A
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