Home phone has had a fault for 10 Days since Virgin engineers worked on next doors supply.(or this could be a coincidence ||) No phone service. Engineer has so far been unable to fix on 3 visits. Now he recommends going from traditional line to an internet phone because replacing the cable in our garden will be hard work. Now had to move phone location, buy an extension lead, lose use of a hard wired phone upstairs and spend 3 hours unsuccessfully on the phone to Virgin. Now the engineer has also lost our internet. Very poor service from Virgin and I cant let them know . THEY CUT ME OFF AFTER BEING ON THE PHONE FOR OVER 1 HOUR THREE TIMES. PLEASE HELP ||| I hope Virgin monitor these posts.
Thanks for posting on our community forums. Really sorry to hear that you are without a working landline currently and now have internet issues. We understand the frustration this is causing.
Remotely looking from our end with the details you have provided form your community profile, we have located your account. We can advise that you do have two visit booked for engineers to attend and get to the bottom of what is causing these issue.
You can check the time and dates of these visits here by signing in to your online Virgin Media account.
We do apologise for any inconvenience caused and appreciate your patience whilst we investigate this matter for you.