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RicardoB
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Home Phone call to Australia.

When I phone my brother's land line in Australia he doesn't receive the call. After 30 seconds of ringing I hear the message 'the other person has cleared'. My sister (who also has a virgin landline) get's the same result. My brother has checked his end without success and receives other calls from the UK (non Virgin). 

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Martin_N
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Re: Home Phone call to Australia.

Hi RicardoB,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear this. Just to confirm are you calling from a landline or Mobile?

 

And when you call are you using the prefix for that location?

 

^Martin

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RicardoB
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Re: Home Phone call to Australia.

Martin, yes I'm calling from my Virgin landline and using the prefix (country and regional dial code) for Noosa, Australia.

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Tom_F
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Re: Home Phone call to Australia.

Thanks for the confirmation RicardoB. Please let us take a further look into this - I'll get in touch shortly to confirm a  few details & hope to hear back from you soon. 

 

Tom

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