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Adrian_10
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Home Phone Set Up

Hi, I recently bought a Home Phone as I had never used my phone line (I have a broadband, tv and home phone package).

I do not have a Virgin Landline Phone socket and thus I cannot connect the cable from the phone to the router either, as there is no port to match the cable. So I was told I can use 21 CV service of Virgin, which lets me connect the cable port from the phone (check the image attached) to my router directly. 

 

I am just not sure if that is free. Virgin customer service told me it costs £99 to install the qeuipment for CV 21 and their technical department said it is free, they just send the qeuipment to me and I install it, so that I can than connect the home phone port on the cable to the router. Can someone give me a clear explanation on how all this works? 

 

Thanks. 

 

 

 

 

 

Screenshot_20200112_190903.jpg

 

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DJ_Shadow1966
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Re: Home Phone Set Up

Hello

There is an adapter that is sent that will convertor the plug for the phone to the port on the router, it ports on the router you need to use is the top one, these ports are on the hub 3 so if you do not have a hub 3 you will be sent one.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Toffipavlova
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Re: Home Phone Set Up

Hi, I also am having same problems with different connections between my home phone and Tel 1 on the virgin box. Phoned today and virgin technician told me they don't supply the lead and that I would have to go and buy one? I don't know what lead to buy? and looking at the question answered it looks like I should have been given one to start with? Please advise me and help. 

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Emma_C
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Re: Home Phone Set Up

Hi Toffipavlova, 

Thanks for your post and welcome to our community. 

Really sorry about this. It might be that you need an adapter, I'll pop you a personal message and we can sort this from there. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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