Virgin Media Community

[chriscarty]

Help.

Home phone has stopped working. Can't ring anyone and nobody can ring us.  We need it to keep in contact with elderly relatives who do not use or call mobiles. 

Any help appreciated. 

[Natalie_L]

Hi Chriscarty, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with your home phone service, we will do all we can to help. 

Can you please confirm if you have received an adaptor from us through the post? If so, is your home phone currently connected to your Hub?

Please let us know and we will do all we can to assist further. 

Thanks, 

[chriscarty]

Hi,

I haven't received an adaptor but would not be able to plug my phone into may hub as they are in different rooms.

It is really important we get our phone working asap. 

Many thanks

Chris 

[Natalie_L]

Thank you for your reply and for confirming. 

With this being the case, we would want to checks a few things from our side so I am going to pop you over a private message to confirm a few details. 

This will be available via the purple envelope on the top right of this page. 

Speak soon,