Virgin Media Community

[jakeyh]

I am not getting dial tone, cannot get through to customer service for engineer. Any ideas of what to do, i connect to phone through dedicated wall socket can i use the tel port at back of router.

[Steven_L]

Hey and welcome to the community @jakeyh,

Sorry to hear of the issues that you're having with your landline at the moment. 

Unfortunately you cannot use the telco socket in your router as this isn't enabled and to get this enabled you would need to speak to our switchover team on 0800 0529 425 to arrange this.This is available in your area if you wish to change over.

I have been able to locate your account and can see a local issue for broadband and TV but the phone lines should be ok, this would be a separate issue. I have performed some checks and can see that a technician visit would be needed to fix this issue.

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Order tracking.

Regards

Steven_L

[jakeyh]

This is great new, Thank you Steven!

[Steven_L]

You're very welcome @jakeyh and if you get chance, please let us know how the visit goes.

Enjoy the rest of your day 🙂

Thanks

Steven_L

[jakeyh]

Hi Steven

The engineer came this morning, everything is now in order and working properly!

Many thanks for your assistance on this.

Jake

[Zoie_P]

Hi JakeyH,

Thanks for popping back and letting us know 🙂
Zoie