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VSharma
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Home Phone Not Working

My landline stopped working this morning, I looked at the service status on the website which determined there was a fault. However, this fault was resolved within and hour but my landline still isn't working.

There is no dial tone and if you try and call the number it says "I have dialled an incorrect number" which I haven't.

I called customer services, the lady I spoke to said an engineer had visited earlier (they hadn't) when I informed her of this she said she would book an engineer to call me at 6.30pm (they didn't call). So right now I've got a phone line which doesn't work and I'm paying for a service that I'm unable to use and from the looks of it a number of people are having the same issues.

Is someone able to contact me to get this resolved asap?

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Zak_M
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Re: Home Phone Not Working

Good morning @VSharma

 

Thank you for taking the time to post. 

 

I am sorry to hear that you have had an issue with your landline. 

 

I can take a look into this for you. In order to get some account information, I will need to drop you a PM. 

 

Kind regards,

Zak_M

 

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