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Home Phone Not Working

Home phone line not working since this morning, I checked out the Virgin status page and the "test results were inconclusive". I can't call 150 so called 0333 000 3101 and they redirectly me back the the service staus page. It's not the 1st time this fault has happened, usually after heavy rain or wind. 

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Re: Home Phone Not Working

Virgin phone line.JPG

 

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Re: Home Phone Not Working

Hi SHLee09, thanks for your post.

 

Sorry to hear about the reoccurring phone line issue. I ran a line-test from here but it came back inconclusive so I'm unsure if this is still a problem for you now. May I ask what's gone wrong specifically - are you unable to make or receive calls? Are there any particular error-messages/tones or is there no dial-tone at all?

 

Tom

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Re: Home Phone Not Working

I can't make or receive any calls, there is no dial tone. 

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Re: Home Phone Not Working

SHlee09.

 

Thanks for coming back.

 

It doesn't sound like it is the handset that may be the cause of the issue, but have you tried another handset in the socket?

 

If you're still having problems, let me know and I'll arrange for an engineer to come out and take a look. It is likely that one is required in order to fix the issue.

 

Kind regards,

 

Beth

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Message 6 of 11
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Re: Home Phone Not Working

I’ve got the same problem. In the bs4 postcode area 🤨

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Re: Home Phone Not Working

I have 2 different analogue handsets running into the same socket. Previous occasions have lasted 1 to 3 days and one time over a 3 weeks because of the Christmas period. Usually the problem is at your junction box. 

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Message 8 of 11
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Re: Home Phone Not Working

I can take a further look into your account but would need to do this by private message, so that we can clear account security and confirm your details. We can then get a technician booked to fix the issue that you're having.

 

I will drop the private message over in a moment, so that we can get it sorted for you.

 

Thanks
Steven_L
 

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Re: Home Phone Not Working

Hey Sugar239,

 

Are you still suffering from this issue?

 

Regards

Steven_L

 

 

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Re: Home Phone Not Working

Yes. Just phoned and spoke to one of your colleagues who advised it may be an issue in the local area. I was advised that I would be contacted within 48 hours to update me.🤞

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