Virgin Media Community

[brid1]

We changed our tariff and since then, our virgin landline answer service does not switch to voicemail. It just keeps ringing. If we dial 1571 we get 'Welcome to Virgin Media Voicemail, you have no new messages'. We have tried all the solutions we can find on line but nothing is working. Any ideas of how to fix this as we really need this service back

[Ayisha_B]

Hi @brid1,

Welcome to our Community Forums and thanks for your post.

I am sorry to hear you're having some issues with your voicemail service.

I'm going to pop you a PM now so we can confirm some details and take a closer look into this for you.

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Thanks

[Ayisha_B · Accepted solution]

Hi @brid1,

Thanks for your time via PM.

We've added the free voicemail feature back on for you and it should usually activate within 24 hours 🙂

If you have any issues after tomorrow, let me know. 

Have a lovely evening!

[Ayisha_B]

Thanks for the PM and its been my pleasure @brid1,

Glad I was able to help 🙂

[brid1]

Thank you so much, I appreciate your help. 

[Ayisha_B]

Anytime 😄

You know where we are if you need anything else.