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Tezza1
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Home Phone Not Ringing on inbound calls

I am a new Virgin Media Customer. Broadband working fine. Home phone outbound calls fine. However our home phone stopped ringing on inbound calls after the first few days. Also need help getting message service working. Can you help with this please or get some one to call me if I leave my mobile number. I wont keep them hanging on.

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Emily_G
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Re: Home Phone Not Ringing on inbound calls

Thanks for the post Tezza1 and welcome to our community.

 

We can see an area fault which may be causing this for you, I'll include the information below.

Reference: F008614306
Estimated repair time: 14/12/2020 12:00:00

 

Thanks, Emily

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Tezza1
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Re: Home Phone Not Ringing on inbound calls

Thanks for the prompt reply. I believe this started on 25th November (the date I installed my phone and broadband) and  the estimated end date is 14th December which is another week away. I understand faults arise but this one has been going on for almost two weeks now with apparently another week to go. Please can this be noted on my account?

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Tezza1

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Emily_G
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Re: Home Phone Not Ringing on inbound calls

It is currently connected to the account. 

 

The automatic compensation scheme will credit for any total loss of service over 48 hours once it's fixed.

 

Thanks, Emily.

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