Menu
Reply
James282
  • 18
  • 0
  • 1
Tuning in
428 Views
Message 1 of 4
Flag for a moderator

Home Phone No Dial Tone

BT handset says “Check the line cord”, have been through all the usual checks, all connections, reset router (phone is connected to router) but to no avail...

Jodi_S
  • 1.76K
  • 103
  • 180
Forum Team
Forum Team
322 Views
Message 2 of 4
Flag for a moderator

Re: Home Phone No Dial Tone

Hi James282,

 

Welcome to our community and thanks for posting. Sorry to hear you're having issues with your landline, has anything changed since you posted on Saturday or are you still experiencing issues?

 

We appreciate you trying diagnostics for us already and remotely looking from our end it is all showing as working as normal.

 

Have you been able to try another handset? It's just so we can eliminate the equipment is not causing the issue.

 

Please let me know so we can assist you further.

 

Kind regards Jodi

0 Kudos
Reply
James282
  • 18
  • 0
  • 1
Tuning in
312 Views
Message 3 of 4
Flag for a moderator

Re: Home Phone No Dial Tone

Hub.png

 I tried another handset, the line is silent.

Looking in the hub home page I see the telephony is disabled...

 

J

0 Kudos
Reply
David_Bn
  • 4.91K
  • 226
  • 401
Forum Team
Forum Team
248 Views
Message 4 of 4
Flag for a moderator

Re: Home Phone No Dial Tone

Thanks for your post James282,

 

I've been able to look into your phone services and this has needed to be raised to our 2nd line tech team

 

We will seek to have this resolved, this may require an engineer appointment at a later date but we will attempt to fix this remotely and get in contact with you

 

Kindest regards,

 

David_Bn

 

 

0 Kudos
Reply