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gsogrady
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Home Phone Fault

Hi , there's been a fault with our home phone for the past 18 hours .

There is no dial tone and we can't call out or receive calls .Any attempt to call our number with a mobile phone is unsuccessful - with the message that the number is unavailable from the mobile's network .

We have tried other handsets , digital and analogue , but none work. We checked using the line tester and searched for local service repairs in our area , but both insisted that everything was working fine.

Is it possible to book an engineer's visit on this forum ? Thanks

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gsogrady
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Re: Home Phone Fault

Asking here because someone else managed to yesterday.
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Megan_L
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Re: Home Phone Fault

Hi Community members, 

I am dealing with this customer in a PM, sending out an engineer as they have a vulnerable family member. 

Thanks gsogrady for chatting with me in our PM. 

Regards,

Megan_L

 

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Megan_L
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Re: Home Phone Fault

Hi gsogrady,

Thanks for your patience, now that I've booked an appointment you will hopefully have this issue fixed. 

Please let us know how it goes on this public post 🙂

Good luck!

Thanks,

Megan_L

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Megan_L
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Re: Home Phone Fault

Your welcome 🙂

If you need to chat with me further please just post on the public post that you made before you PM'ed me, that way we can follow the correct steps 🙂

If you have a different issue in future just create a brand new post and we will be more than happy to help!

Thanks,

Megan_L

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gsogrady
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Re: Home Phone Fault

Hi , the engineer arrived promptly and fixed the line issues . Thank you for your assistance !

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Chris_W1
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Re: Home Phone Fault

Hi gsogrady, we are glad to hear that this is not resolved. Please let us know if you need anything further - Chris 

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