I'm new here, just registered to see if anyone can provide me with a checklist that would fit my situation. I have seen others post similar issues and mine seems to be a mix of a few.
About 2 months ago, I purchased a wireless pack of phones (4 in the pack including the main unit with answer machine).
I also have a wired connection in one of the other rooms.
I have Virgin 200m broadband.
The Router is a Hub 3.0.
Against most rules, I had the router on the floor until a couple of weeks ago. It's an old terrace house with thick walls and the signal isn't great at the back of the house, so I decided to follow the rule and put the router on top of the desk to see if it made any difference.
This placed the router next to one of the wireless handsets (not the main unit).
The broadband speed didn't appear to improve but a few days later (in hindsight) the phones started to sound different. The tone to show (hear) that I'm connected when I press the talk button before punching in the numbers sounds 'odd' - almost international dial tone 'odd'. There is now crackling on all phone lines.
These changes to the phone line also appear (in hindsight) to coincide with an external broadband issue. 2 consecutive days, the broadband went down and engineers fixed it (possibly the area's broadband exchange box).
What I've done to try to find out what the problem is:
1) I've moved the router away from the wireless phone.
2) I've unplugged all phones and tried them one by one.
3) I've tried the old wireless phone which didn't have any previous crackling problems.
4) Unplugged all phones and then plugged directly into the Master Socket which is next to the Broadband internal box which then feeds my router.
Can anyone suggest anything else that I need to try, possibly a list of things and I'll work through them one by one 🙂
Sorry for the long winded explanation, I wanted to try and put in as much information as might be relevant.
I've put my answers under each of your questions below.
Are you using all 4 phones in total or just the one with the answering machine? >All phones are connected. 1 phone is the master and the other 3 are wirelessly connected to the master. Only 1 phone would actually be in use at any one time.
Are there other devices besides the phones using the landline, such as a fax machine? > There are no other devices using the landline, only the phones.
Has the crackling always been there? > No the crackling has not always been there. It started a couple of weeks ago. This DID NOT coincide with getting new phones which was a couple of months ago. There was no crackling when new phones were installed (plugged in) and the old ones were removed.
Do you hear the crackling before you dial? > When I pick up the handset (regardless of whether it's the master or one of the wireless phones) there is no noise. When I press 'talk' on the handset (before entering a phone number) then there is crackling.
Are you also having broadband issues or is it just the landline? >No. There are no current broadband issues.
Provided there is no charge, then yes, please keep the booking.
I am assuming it's unlikely they will be here in the next 25 minutes? As the booking says 12 - 4 this afternoon?
Is there anything else I need to do or have ready if they are checking? Will they be coming in the house or is it an outside check of the line? Just wondering with regards to policies on wearing masks etc.