Home Phone - Adapter received

[SammiBabe]

Hello,

I created a thread here the other day, about my home phone not working and had messages via PM.

I was told on Tuesday that an adapter would be sent and that I would be switched over in 48 hours.

Received adapter today (Thursday).

Plugged adapter in today, rebooted hub, but still no phone service via Hub 5.

Hub dashboard reports Telephony(Disabled)

Just a case of waiting or do I need to do anything else?

Thanks.

[Matthew_ML]

Hey SammiBabe, thank you for reaching out and I am sorry to hear this.

I can see you are in PM with my colleague please do send him a follow up message and he will look into getting this working for you. Cheers 

[Ilyas_Y · Accepted solution]

Thanks for speaking with us today @SammiBabe on the forums. 👋🏼

As advised, we have referred this case to our team who will be in touch to get the line installed and transferred over.
Let us know how it goes with the appointment and if you have any more queries, we'll assist.

Kind regards,
Ilyas.