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Colin95
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Home Landline

I cannot send or receive telephone calls. When I check on150 a recorded message tells me that there is Broadband and T.V fault in my post code area. My Broadband and T.V. is O.K.  When I try and point out that my fault is a Phone line fault I cannot get through. 

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Tom_F
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Re: Home Landline

Hi @Colin95, thanks for getting in touch.

 

Apologies for the problem with your landline. Checking this from here I can see that this will require the attention of an engineer so I have booked you in with the next available appointment. You will find the appointment time slot via your online account (virg.in/myVM) and it can be rescheduled or cancelled from there if needed.

 

Please keep us posted with how that goes, or let us know if there's anything else we can help with in the meantime.

 

Tom 

 

 

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Colin95
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Re: Home Landline

Hi,

I would just like to thank Tom for arranging an engineer call out. The engineer has just repaired my phone contact wire at the local exchange and all is now working O.K.

 

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