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CaroleA
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Help with phone line

My Dad is a vulnerable 86 year old and his phone line is down, I can not get hold of anyone to help. Do I really need to cancel the Direct Debit to get someone to talk to me

 

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Hollie_B
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Re: Help with phone line

Hi there @CaroleA 

 

Thanks for your post. Really sorry to hear about your Dad's landline. I will be able to take a look in to this for you both. 

 

I'll private message you now to take some details so that I can find the account. 

 

Thanks, 

 

 

Hollie - Forum Team


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Hollie_B
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Re: Help with phone line

Hi there @CaroleA 

 

Thanks for your reply. Really glad to hear that the tech was able to get things fixed. 

 

To register for an online account here you will need to add a 0 at the beginning of the account number. This should then let you register online. 

 

Let me know if you have any further issues. 

 

Thanks, 

 

 

Hollie - Forum Team


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CaroleA
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Re: Help with phone line

Unfortunately there seems to be an issue at the moment, keep getting the following

CaroleA_0-1600760692717.png

Will keep trying

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John_GS
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Re: Help with phone line

Good morning, 

 

I'll send a PM as it may need an IT ticket raising.

 

Kind regards,

John_GS
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