Help no landline working

[hotkettle]

Phone will not ring but sounds to ring when you ring from another number carnt ring out either need phone as got a 93yr old mum who only uses landline!!!!! 

[Steven_L]

Hey hotkettle,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Thanks for that hotkettle and just me know as soon as you have had chance to try your line.

Kind Regards,

Steven_L

[hotkettle]

Just home and tried it unfortunately just same carnt ring in or out!!

[Steven_L]

Thanks for coming back to us hotkettle, I have arranged an appointment to have this resolved, and you can track your engineer appointments online. Please sign into My Virgin Media and you will see your appointments on your account dashboard. However, this can take up to 24 hours to be updated.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for.
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Kind Regards,
Steven_L

[hotkettle]

Thanks 

[Steven_L]

You're very welcome hotkettle and please let us know how the visit goes.

Kind Regards,

Steven_L

[hotkettle]

Hi Steven just to let you know phone now in working order after technician came today, do we need to apply for compensation for the 12 days we were without a landline or will it be applied automatically thanks

[Steven_L · Accepted solution]

Thanks for letting us know about the technician visit and I'm glad that it has resolved your issues.

The compensation should automatically be added to your account and should be on your next bill from us. Please let me know if this doesn't happen and I will look into it further. 

Kind Regards,

Steven_L

[hotkettle]

Have received my Virgin media bill today sorry to say NO refund received!!