Hi DoreenEK,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear your mother is without a landline.
If this is an area issue, there would be a fix date/ time which we would be unable to bring forward.
If this is specific to her however, we would arrange a technician for the next available date, if the account is flagged for accessibility we may be able to bring this forward.
I've popped you over a private message so I can get a few more details from you regarding this.
Alex_Rm