Glad that the fix was a simple one!
Unfortunately having that withheld feature switched off will mean you might now see an increase in the number scam calls coming through using withheld numbers. So you might have to turn that feature on/off depending on whether you are expecting any hospital/doctor calls or not if the scam calls prove to be too annoying.
Many of the scam calls will claim to be Virgin Media (or BT, Microsoft, Amazon etc.) offering to 'fix' your broadband. This can be confusing, especially if you have had a recent problem like you have just had. These are all scam calls as VM do not make unsolicited calls like this so be aware of this possibility and just hang up without talking to them if you do receive such calls when the 'withheld' feature on the phone is switched off.
