In 2000 I had call barring on my landline with BT so callers that withheld their number didn't get connected I now want to reverse this as I am missing calls from hospitals as they withhold their numbers. I have asked both Virgin & Bt to do this & both say they can do nothing has anyone any ideas
I think you will need the VM forum staff to look into where the block lies.
VM have anonymous caller rejection (ACR) available as part of their service but you have to buy into that and pay extra per month for the service.
Have you tried a test yourself by using another phone to dial into your landline and prefixing your number when dialling with 141, which should withhold the number you are calling from just for the one call? Then see what message you get when calling in. That would confirm you have a general withheld block in place.
Also worth double checking any settings on your landline phone handset. A good many of these do have the option to block withheld numbers on the handset. Might be worth checking something like that isn't accidentally turned on by mistake.
The VM forum team normally reply within a week and are usually quicker than that.
Tried phoning from another number withholding number it shows private call but doesn't ring. Virgin have checked my account & nothing shows up, I don't pay for call barring as in 2000 it was free with BT. I do have a blocker on my phone which I use for numbers from scams etc but now of these are from hospitals etc
When you call in using a withheld 141 setting, what do you hear when you are calling in on the phone you are calling in with? Do you hear the usual ringing tone like you would normally while waiting for the phone to be answered or do you get a voice message that withheld numbers are being blocked on the line?
The fact that you are seeing a 'private call' message being displayed at your end but no ringing suggests it is at your end where the block is happening.
What make/model of call blocker or blocker phone are you using?