@szymon wrote:
Virgin moved me over to a “fibre phone line” a couple of days ago. <snip>
Did you have a technician to do the switchover (am assuming this was part of VM's planned phone migration programme)? The extensions should have been reconnected as part of that switchover process if VM's published material on the subject is to be believed and if requested by yourself.
Unfortunately, this topic keeps coming up on here and it seems to be a lottery as to whether the extensions are connected or not first time around (partly poor organisation on VM's part, partly whether the task was factored into the job to begin with and partly how difficult it is to link the hub to the phone sockets, if they are not nearby each other).
As you are a user of a wheelchair, I would expect VM would be keen to get this resolved for you ASAP and return things to how they worked for you previously.
Edit: Post crossed with #3. Hope the technician visit resolves it for you.