Menu
Reply
Davpratt
  • 3
  • 0
  • 0
Tuning in
244 Views
Message 1 of 8
Flag for a moderator

Have dial tone. Voicemail. Phone doesn't ring incoming call

Just changed to Virgin 11/1/21. Have dial tone. Voicemail works. Phone doesn't ring for incoming calls. Don't know if anyone calls me

0 Kudos
Reply
Steven_L
  • 4.01K
  • 300
  • 390
Forum Team
Forum Team
217 Views
Message 2 of 8
Flag for a moderator
Helpful Answer

Re: Have dial tone. Voicemail. Phone doesn't ring incoming call

hey and welcome to the community @Davpratt.

 

Sorry to hear of the issues that you've been having with your landline.

 

I have taken a look into your account and everything seems to have gone ahead as it should have done including your number transfer from your previous supplier.

 

Having looked further into this I have assigned this over to our 2nd line team to be checked further. They should be in touch with you by the end of today but it might be tomorrow to discuss this further and will hopefully be calling you to say that the issue has been resolved.

 

Regards

Steven_L

Davpratt
  • 3
  • 0
  • 0
Tuning in
155 Views
Message 3 of 8
Flag for a moderator

Re: Have dial tone. Voicemail. Phone doesn't ring incoming call

Someone got in touch from Support last week. Still waiting for them to get back in touch. Still no land line

0 Kudos
Reply
Zoie_P
  • 2.16K
  • 99
  • 170
Forum Team
Forum Team
142 Views
Message 4 of 8
Flag for a moderator
Helpful Answer

Re: Have dial tone. Voicemail. Phone doesn't ring incoming call

Hi Davpratt,

thanks for your post 🙂
I am sorry to hear this, I have checked your account and it has advised a tech needs to be booked I can do this for you I will pop you over a private message and we can go from there 

Zoie

Zoie_P
  • 2.16K
  • 99
  • 170
Forum Team
Forum Team
105 Views
Message 5 of 8
Flag for a moderator

Re: Have dial tone. Voicemail. Phone doesn't ring incoming call

Hi David, thanks for messaging with me, I am glad I could get this booked in for you, please let us know how you get on with your visit 🙂

Thanks,

Zoie

0 Kudos
Reply
Zoie_P
  • 2.16K
  • 99
  • 170
Forum Team
Forum Team
82 Views
Message 6 of 8
Flag for a moderator

Re: Have dial tone. Voicemail. Phone doesn't ring incoming call

Hi Davpart,

thanks for messaging with me, let us know how your visit goes 🙂

Thanks

Zoie

Davpratt
  • 3
  • 0
  • 0
Tuning in
68 Views
Message 7 of 8
Flag for a moderator

Re: Have dial tone. Voicemail. Phone doesn't ring incoming call

Hi, engineer visited and problem seems to be solved. It was my phone. So he kindly left his until I get a replacement. He will call back to double check it's okay. Thank you for all your help. Appreciated 👍

 

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 545
Forum Team
Forum Team
62 Views
Message 8 of 8
Flag for a moderator

Re: Have dial tone. Voicemail. Phone doesn't ring incoming call

Glad to hear it, looks like the engineer is taking care of things. 

Any other issues do let us know 🙂 

Emma_C - Forum Team