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Hacked email issues

Carolef1
Tuning in

I recently received an email on my blueyonder account demanding money and threatening to expose my use of porn websites!! (I have never accessed these, wouldnt know how and have no interest!) The hacker managed to also get into my fb account and change my login details etc. Ive managed to recover this but they also hacked my MS365 account and I have not been able to recover this despite providing details of my account, payment methods etc as they are saying my account is associated with my ISP ?? I dont understand this? But can VM help? I still have VM package and the blueyonder email. Any help appreciated as currently i cant access anything in my MS account, files, photos, one drive etc. Thanks very much 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi Gareth, many thanks for your reply. VM have sorted my email I think as ot was briefly unavailable this afternoon then prompted me to change  my password which I have done, however i am still no closer to being able to recover my MS 360 account worringly . Any other suggestions appreciated. Thanks very much 

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Gareth_L
Forum Team
Forum Team

Hello Carolef1.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your email being hacked.

We do have some help here Let me know how you get on please.
As I'd like to take a look into this for you if you still need help.
Regards     
Gareth_L
 

 

 

Hi Gareth, many thanks for your reply. VM have sorted my email I think as ot was briefly unavailable this afternoon then prompted me to change  my password which I have done, however i am still no closer to being able to recover my MS 360 account worringly . Any other suggestions appreciated. Thanks very much 

Hi @Carolef1, thank you for your response.

We're glad to hear the issue with your e-mail address is now sorted 😀

Regarding your Microsoft 365 account, what's happening exactly when you try to sign in? 

Regards,
Daniel

Hi Daniel, thanks for your response. When i try to sign in, it prompts me for my password, which i do not know as it has been changed by the hacker? It gives me the option to reset my password, however the email address it would send the code to has been added by someone else and is a .ru address. As obviously i am not going to request this, my next option is to enter a 25 character recovery code, which i do not have!  I have completed several recovery request forms to verify my identity but MS say the info provided is not sufficient or they cant help as my account is associated with my ISP? Finally today they said there had been too many requests and they recommend i set up a new account! I have actually written a letter and posted it today to their offices in Reading as a final attempt! 

 

Extremely frustrating 😥 

 

Thanks though. Any suggestions appreciated 

Hi @Carolef1, no problem at all.

Unfortunately, we wouldn't have any way of recovering your Microsoft 365 account. 

We'd suggest referring to this thread here for further advice and awaiting Microsoft's response.

Regards,
Daniel

JohnOliver1948
Joining in

You should check your settings to make sure your emails are not being

Forwarded to another email address.

Hi Carole, how did you manage to access your blueyonder email please . .?  Mine has also been hacked, my password has been changed, my social media and email all taken over.

Hi Gareth 

please can you also help me.  Exactly the same is happening to me as what has happened to Carole above.  However I cannot access my account at all now and I am abroad currently.  They have hacked my blueyonder email account and then used this to get into my Facebook account and hijack that and also my Netflix and are now trying my Microsoft.  I need this stopping URGENTLY.  Also, has this got something to do with the issues VM had a few weeks ago with the emails all going missing from peoples accounts ? 

Hello Nhench.

Thank you for popping on our community.

Sorry to hear you have been hacked.

I can assure you it is not related to the missing emails from last month.

Regarding your account. I will need to drop you a private message to gain account access.

If you can check the logo top right of your screen that would be great.

In the mean time have a look here 

Some of the advice may not be possible as you are not at home though.

Gareth_L