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karlsteele2314
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HUB 4 UPGRADE- TELEPHONY DISABLED

having just upgraded to gig1 fibre and the hub 4 my landline no longer works, it also says on the hub screen when i log into it " Telephony disabled" . i have done several reboots and still nit working. it worked fine on the old hub 3. 

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jb66
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Re: HUB 4 UPGRADE- TELEPHONY DISABLED

It a common glitch, when you speak to Customer Care they raise an IT ticket and its usually resolved withing 24hours

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Beth_G
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Re: HUB 4 UPGRADE- TELEPHONY DISABLED

Hi karlsteele2314,

 

Thanks for posting - I am sorry to hear you're having some problems with your landline service after upgrading to the hub 4.

 

I've had a peak at your account and can see that you were able to speak with our second line faults team earlier, can you please let me know how you got on and if you still need any help?

 

Thanks,

 

Beth

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