i was told by engineer that i was entitled to compensation due to loss of home phone service for 9 days he said that compensation would automatically applied to my account
Just get directed to to whatsApp which I do not have
Please can a human at Virgin contact me
Hi aeb, thanks for posting and welcome back to our community.
Sorry to hear of such a long loss of landline and for any inconvenience this may have caused your household. Also sorry to hear you've not received the automatic compensation. I would like to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.