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HOW DO YOU GET TO SPEAK TO A HUMAN AT VIRGIN

aeb
Joining in

on ‎08-01-2023 14:10

i was told by engineer that i was entitled to compensation due to loss of home phone service for 9 days  he said that compensation would automatically applied to my account 

Just get directed to to whatsApp  which I do not have 

Please can a human at Virgin contact me 

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Lee_R
Forum Team
Forum Team

on ‎08-01-2023 14:32

Hi aeb, thanks for posting and welcome back to our community.

Sorry to hear of such a long loss of landline and for any inconvenience this may have caused your household. Also sorry to hear you've not received the automatic compensation.  I would like to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

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