Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
apologies to hear about the issues you have been having with your landline service recently and that the TV and Broadband aren't working as well as they should be.
Checking our systems, I can see that there is a fault open that is affecting you. The details of that are here:
- Fault reference number: F010463188
- Estimated fix time: 08 FEB 2023 16:00
- Description: Status report || You might find that you don't have any Virgin Fibre, Voice, or Interactive Virgin TV services at the moment. We are sorry about this and are working hard to restore your services as soon as possible.
I have made a note of this on your account so the relevant teams are aware you are affected and this will ensure the account is assessed automatically for automatic compensation once the fault is closed as resolved.
If you are still having an issue once the fault has been resolved, let us know.