HOME PHONE VULNERABLE ELDERLY CUSTOMER NOT WORKING
Can a reputable person from VM contact me? I have an elderly relative who is not going out as per government recommendations re. Covid-19. Phone contact is essential but it is not working. TV is also off and there is a problem in their area for the past 2 weeks. I have been trying to get in touch with VM on the phone. It suggests you leave a mobile (I did) they text you a direct email address, which takes you to VM faults that then takes you around in circles but gives no answer as to how to fix/remedy the problem??
VM are a disgrace. I had a similar problem with them last year and it took months to sort out as VM send you around in circles on their website, the help chat so several long phone calls on my mobile of over 40mins to get through they then threaten that if it is your own phone fault they will charge you. Eventually after 1 missed engineer no show, a very polite and helpful gent had to fix faults at the exchange. In the 6yrs I have been with VM every time the engineers have to fix something at the exchange so obviously there are some hard wiring issues for VM.
Customer services and care of long standing accounts a disgrace and very expensive too. Surely the tech people are working from home and so can be contacted easily to advise as to what can be done even in these difficult times.
Re: HOME PHONE VULNERABLE ELDERLY CUSTOMER NOT WORKING
They have proved themselves to be incompetent and totally uncaring. The way they've literally stopped answering calls is, after 17 years the last straw for me. I've had no desperately needed landline for 5 weeks and they couldn't give a monkeys.