Menu
Reply
JRAY100
  • 3
  • 0
  • 0
Joining in
100 Views
Message 1 of 2
Flag for a moderator

HELP No dailling tone

Hello there - I'm an old person without a mobile phone and locked down - my Virgin Media line became faulty so that the bell didn't ring, which I reported - I substituted the phone and found it was the same. Today now I have no dialling tone so can't make nor receive calls. Obviously I can't ring Virgin to re-report the fault. I have left messages with people to try to contact Virgin on my behalf.

I have a more recent router that is not yet connected - I see that the phone can be connected via the router, but the instructions state that the phone must be connected via the new cable provided - unfortunately there isn't one in the new router box.

So I'm snookered?

Can anyone help - I'm effectively cut off!

Thanks

 

Tags (1)
0 Kudos
Reply
Zak_M
  • 2.33K
  • 144
  • 231
Forum Team
Forum Team
59 Views
Message 2 of 2
Flag for a moderator

Re: HELP No dailling tone

Good morning @JRAY100

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline services. 

 

I have taken a quick look over things and can see that you are not currently set up to have the landline installed via the hub. 

 

If you are still experiencing issues with your services then please do let us know and we can get things looked into further. 

 

Kind regards,

Zak_M

0 Kudos
Reply