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Got cut off on a 150 call!

wheijbroek
Joining in

On a call to complain my TV and phone not working, got cut off.  The operator said first my TV would be running again in 2 hours. Fair enough, but I called on Sunday so they have to wait until Monday. No chance to ask about when call services will be resumed (while on 150) because the call suddenly went dead. Virgin charge top prices and must do better.

2 REPLIES 2

Steven_L
Forum Team
Forum Team

Hey wheijbroek,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your services at the moment. Did the team advise that it would take till Monday to have your TV service back working?

What issues are you having with your landline, is there dial tone? Are you not able to call out or receive calls?

Kind Regards,

Steven_L

Client62
Legend

Local service faults can be monitored via 0800 561 0061 - this automated service is often the most up to date.