Getting landline from SKY

[SPL122]

I’m in a world of pain, my switch to Virgin has just been a nightmare from a salesman who didn’t process my order correctly and didn’t request my landline number. Since order I’ve had 2 attempts to set up transfer, and guess what it failed to port today. Sky say they don’t have a request in place. Any suggestions as to how I get this sorted would be appreciated. I’m going to loose a number I’ve had for 35 year’s 

[Ashleigh_C]

Hi there @SPL122

I am so sorry to hear that this number port has not gone ahead and thank you so much for your first post to our Community Forums! 

Can I ask if Sky have confirmed that your number is still active with them? 

Thank you.

[SPL122]

Yes it’s active until 20th December 

[Ashleigh_C]

Thank you very much @SPL122 

I can take a look into what has happened with this port but it will require me to send you a PM. 

I'll send this over now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.