Getting a technician

[JacksonS]

My router is at the opposite part of my house to my phone point. I need a technician visit but can’t get a response when I ring as virgin is ‘too busy’. There seems no other way to make contact.

[Serena_C]

Hi @JacksonS

Welcome to our Community Help Forum 🙂

Thank you for making this post regarding your Hub and your phone being located in different parts of the house. Just to clarify: is this in relation to the 21CV switchover where you will plug your phone into the Hub? If so, I would be happy to arrange a technician visit for you to get this sorted.

I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can!

Best wishes,

Serena

[goslow]

Is this query in relation to VM's phone switchover to the hub? If so, VM should arrange a free technician visit for you to link the phone connection from the hub to your existing sockets. See

https://www.virginmedia.com/help/home-phone/virginphone/switchover

(Edit: Crossed with Serena_C)