Virgin Media Community

[cruger]

My phone line is completely dead, I can't make or receive calls. Status check said system OK. My landline phone has the message “Check Phone Line” and it is still there after all the routine checks. Status check test still shows no fault. Tried phoning on mobile but got cut off at considerable expense which is annoying to say the least. Tried to book an Engineer but nothing works online. This is getting rediculous it is bad enough getting through to Virgin at the best of times but has been impossible this last year due to restrictions.

Could someone please book an engineer for me asap?

Thank you.

[Robert_P]

Hello cruger,

Really sorry to hear of the landline issues and the problems getting to speak to a member of the team to get this looked into. We're really busy at the moment given the current situation but the teams are working hard to get to all customers as quickly as possible. We appreciate you taking the time to make us aware of the issue via the forums, welcome back.

Can you confirm the following please:

• Does this happen on every phone socket in the property
• Does this happen when trying the line with a different handset (if you have one available)

Thanks

Rob

[cruger]

Hi Rob,

Thanks for getting back to me so quickly.

We only have the one phone socket and yes this happens on both handsets.

[Robert_P]

I'm going to send you a Private Message cruger to get some more details, this sounds like it will require a technician visit.

Looking forward to your reply.

Rob

[Robert_P · Accepted solution]

Thanks for confirming those details cruger, I have arranged for a technician to attend and take a look into this further. You cna see the date and time of the appointment via either your online account or here

Please let me know if there are any individuals shielding in the property or if the appointment isn't at a suitable time for you.

Rob

[cruger · Accepted solution]

Thanks for your help Rob, everything is working fine now.

There was an area fault that the service checker didn't pick up on and notify customers.

Once again thanks for the quick action you took in helping me. I appreciate that.

Cheers.

[Steven_L]

Thanks for coming back to us @cruger to let us know that your issue has now been resolved.

I will be sure to pass on your thanks to Rob, when he is back online.

Regards,

Steven_L