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Free Voicemail not working

The free voicemail service is not working on my landline. We used to have it but it appears to have gone for some unknown reason. We activated it on 1571 a few days ago but but nothing has changed. The phone just keeps on ringing for ages and doesnt connect to the service at all.

Any help on this matter would be appreciated as we have missed some important calls from hospital and they couldn't leave a message for us.

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Message 2 of 14
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Re: Free Voicemail not working

Welcome to the forum @MickB3 

 

Welcome to the forums and thank you for taking the time to post.

 

I taken a look over this, I have looked further into this for you. please could you try again and let me know if the voicemail works? 

 

Kind regards,

Zak_M 

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Message 3 of 14
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Re: Free Voicemail not working

No, there is no difference to voicemail but now we have lost caller display as well.

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Message 4 of 14
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Re: Free Voicemail not working

Thank you for coming back to me, 

 

Apologies for the mistake on our behalf, please can you confirm If you now have access to voice mail and caller display? 

 

Kind regards,

Zak_M 

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Message 5 of 14
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Re: Free Voicemail not working

We have caller display but voicemail still not working. Phone just keeps on ringing without any connection for callers to leave a message on voicemail!

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Message 6 of 14
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Re: Free Voicemail not working

Hi Mick83, 

 

I have taken a look from our side and can see the team have made some adjustments to the account in order to get the service up and running.

Are you able to access the Voicemail feature today? If not, please let me know and I will look in to this further for you. 

 

Thanks 

 

Nat
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Message 7 of 14
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Re: Free Voicemail not working

Hi Natalie

I can access 1571 from my landline but people calling in are not able to leave messages because it just keeps ringing.

 

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Message 8 of 14
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Re: Free Voicemail not working

Thank you. 

 

I have just made some adjustments on our side. 

Can you please give it ten minutes and then test the line again for me?

 

 

Nat
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Message 9 of 14
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Re: Free Voicemails not working

Still not working. Just rang my home landline from my mobile and just kept ringing. No option of leaving a message.

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Message 10 of 14
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Re: Free Voicemails not working

Apologies for the delay MickB3. 

 

Can you please try once again for me now, sorry about this. 

 

 

Nat
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