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Meldon21
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Fraudulent phone call

I have been charged 35pence for a 1471 callback that i done to phone number 0207 661 1951 for a one second call.  Is there any way i can flag this up and get the money back. I know its only 35p but someone else may be charged even more particularly vulnerable people. 

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DJ_Shadow1966
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Re: Fraudulent phone call

Hello

You will find that it is covered in https://store.virginmedia.com/content/dam/eSales/Downloads/Residential_Cable_April12.pdf, Calling 1471 is free, but if you choose to return the call (that's Option 3) you will be charged 16.34p, in addition to your call charges- just listen to the announcement carefully.

Regards Mike

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