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Hippobiker
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Fox has chewed outside phone cable

Hi,

A fox has dug up and chewed my phone cable outside. Will Virgin charge to come out to fix it?

I have no dial tone and the phone screen says "Check Phone Line"

Many thanks in advance.

IMG_70641.jpg

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-tony-
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Re: Fox has chewed outside phone cable

they might send the bill to the fox if you have an address - other than that it should be free to you - best to wait for VM to get to the thread - ringing and getting offshore to understand could be interesting

____________________

Tony
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Zak_M
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Re: Fox has chewed outside phone cable

Good morning Hippobiker. 

 

Thank you for taking the time to post. 

 

Pesky foxes!  I have looked into this and have taken the opportunity to book a tech to visit, the appointment is booked for Saturday (10th) between the hours of 4-7, If this time is not suitable for you please do let me know and I will look to rebook it for you. 

 

Kind regards,

Zak_M 

Hippobiker
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Re: Fox has chewed outside phone cable

Morning Zak,

That's fine.

Many Thanks

Hippobiker

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Zak_M
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Re: Fox has chewed outside phone cable

No problem at all, 

 

I will pop back here on Monday to see how things have gone, 

 

In the meantime, If you do require any further assistance then please do let me know. 

 

Kind regards,

Zak_M 

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Hippobiker
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Re: Fox has chewed outside phone cable

Hi Zak,

Just an update to say an earlier slot became available and the engineer (a nice guy called Dan) came today. My phone is now hooked up via the broadband modem not via the outside cable and is working fine.

Thanks again for your assistance.

Hippobiker

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Chris_W1
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Re: Fox has chewed outside phone cable

Hi Hippobiker, thanks for coming back to us and letting us know how it went. We are glad that the engineer could resolve this. Please let us know if we can assist with anything further - Chris 

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Zak_M
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Re: Fox has chewed outside phone cable

Good afternoon, 

 

I know its a little later than planed, how did the engineer visit go? 

 

Kind regards,

Zak_M 

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