Following Installation of Hub 5 Landline receive 20 or more no number call

[vibob]

since receiving and installing HUB 5 late September have had 20 or more no number calls that do not ring but cause phone to show missed number.

have taken up with Virgin fault team but say no fault and suggest problem is with phone or settings

Was considering complaint but then saw on this forum it may be an issue with Hub 5 and BT premium phones. Virgin seemed to be investigating, but Fault Teams seem to know nothing about this.

Can virgin or anyone give me an update or am I going to have to go and buy some bew phones

[Paul_DN]

Hi vibob,

Thank you for reaching out to us in our community and welcome, we are sorry to hear you are facing issues with some calls not showing the number since you got our HUB 5.0, as you have advised this is something we are aware of and it is being looked into, we don't have any updates or information around this.

Apologies for any inconvenience caused.

Regards

Paul.

[vibob]

Hi Paul 

Thanks for confirming that.

It would be nice to know if there is an estimated timescale for a solution, or do I need to get a hub 3 back or go and buy new phones if i need to solve the issue?

if this is known to be the cause then why do Virgin's sales team know so you can defer HUB 5 when updating contract. Also why do fault teams and engineers do not know so I do not have to spend several hours on the phone to Virgin trying to find a solution.

Kind Regards 

Bob

[Paul_DN]

Hi Bob,

I am sorry we do not have a timescale or a solution, we cannot advise at the point of sale as we do not know which BT handsets it affects, apologies again for any inconvenience caused, if you still have your old Router we can reassign it for you as long as you are not on our 1gb service.

Regards

Paul.

[vibob]

Hi Paul

Thanks again. 

Unfortunately, I am on the 1Gb service, although not sure I need it but seemed to be no choice it was part of the package. Also, I have just returned my Hub3.

So, I will wait a while and see what happens.

Kind regards 

Bob

[Paul_DN]

Hi Bob,

Thank you for confirming the above, if you are able to try a different handset in the meantime may a friends or family member to see if compatible.

Regards

Paul.