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cdbarker
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Fixed line calls drop after 25-30 minutes.

Hi

I have just bought a new BT Premium Trio digital phone set as I thought that my previous BT Synergy 6500 Quad phone set was the issue but I now don’t believe that it is.

Every call , both incoming and outgoing, cuts out after 25-30 minutes. The line is working fine apart from that. 

Can anyone please advise what may be causing this issue. This has been occurring for some time now. 

Chris

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Emma_C
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Re: Fixed line calls drop after 25-30 minutes.

Hi Cdbarker, 

 

Really sorry that you're having some issues with the landline lately, this isn't good. 

I've had a look and can see that an engineer was booked earlier today and then cancelled? 

 

Are you looking for another one to be booked? Do let me know and I can arrange it from here. 

Thanks. 

 

Emma_C - Forum Team
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cdbarker
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Re: Fixed line calls drop after 25-30 minutes.

Hi Emma

Thanks for the prompt reply. Yes, I did cancel the engineer because I’m not sure if this issue is anything to do with my home infrastructure. I wanted to see if anyone else has had such an issue and what the resolution was, before requesting an engineer. Could this be an issue with the local exchange rather than my home comms?

I don’t want to incur a fallout cost for no reason if at all possible.

Chris

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Emma_C
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Re: Fixed line calls drop after 25-30 minutes.

If you've tried another handset and it's the same issue then it could certainly be an issue with the line. 

We can certainly some out and check things at the cabinet and house if needed. If it allowed you to book one online then it would be needed and there won't be a charge. 

Would you like me to book another one? I can only book the next available appointment so it's best we book this as soon as possible 🙂 

Emma_C - Forum Team
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cdbarker
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Re: Fixed line calls drop after 25-30 minutes.

Hi Emma

I will book another appointment at some point. It’s not urgent but it is a nuisance. Thanks for your help.

Chris
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Emma_C
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Re: Fixed line calls drop after 25-30 minutes.

No worries, do pop back if you have any further issues and we can help from here 🙂 

Emma_C - Forum Team
cdbarker
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Re: Fixed line calls drop after 25-30 minutes.

Hi Emma

Could you please book up another engineer appt please? I could do This Friday, am or pm.

Regards

Chris

 

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Gareth_L
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Re: Fixed line calls drop after 25-30 minutes.

Hello cdbarker

I have got your account details and booked an engineer to come out 

You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

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cdbarker
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Re: Fixed line calls drop after 25-30 minutes.

Thank you Gareth_L, I’ve noted the appointment on Friday.

Regards

Chris

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Gareth_L
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Re: Fixed line calls drop after 25-30 minutes.

Ah that's great cdbarker

I will get back you after the visit to see how things went. 

Gareth_L

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